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Quarterly Performance Report - September 2009 Summary

Published: 04/11/2009

• The number of counselling sessions delivered 768
• The net case load of clients being serviced increase by 47
• Waiting time for initial appointments was 52 days
• Average client satisfaction rating was 90%
• Waiting list was almost 66 showing 13% increase on last quarter
• Average cost of service delivery reached £40.24 per session
• Average contributions from clients was £12.75 per session

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“My counsellor was exceptional. She encouraged me to assert myself to those who wanted to exploit me. She made me feel valued, supported and worthy.  I knew I had to be the person to make the changes which I’ve done. My self-esteem has improved. I still have anxiety but I can manage it better now.”