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Quarterly Performance Report - March 2010 Summary

Published: 22/10/2010

Performance Highlights for Q4 2009

* The number of counselling sessions delivered 786
* The net case load of clients being serviced increase by 18
* Waiting time for initial appointments was 72 days
* Average client satisfaction rating was 93%
* Waiting list at the end of the period was 41 showing a slight increase on Q3
* Average cost of service delivery reached £63.64 per session
* Average contributions from clients was £13.84 per session