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Quarterly Performance Report - September 2011 Summary

Published: 28/10/2011

Performance Highlights for the period July - September 2011

* The number of counselling sessions delivered was 956
* The net case load of clients being serviced increase by 13
* Waiting time for initial appointments was 34 days
* Average client satisfaction rating was 94%
* 35 clients were waiting to start counselling after being assessed
* Average cost of a counselling was £43.59 per session delivered
* Average contributions from clients was £12.18 per session