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Quarterly Performance Report - March 2011 Summary

Published: 21/04/2011

• The number of counselling sessions delivered 1011
• The net case load of clients increased by 22 since Q3
• Waiting time for initial appointments was down to 25 days
• Average client satisfaction rating was 93% for the period
• Waiting list at the end of the period was 26 clients
• Average cost of service delivery was £46.65 per session
• Average contributions from clients was £13.38 per session