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Quarterly Performance Report - June 2011 Summary

Published: 08/08/2011

• The number of counselling sessions delivered was 1025
• The net case load of clients being serviced increase by 13 on Q4 2010/11
• Waiting time for initial appointments was 62 days
• Average client satisfaction rating was 94%
• 27 clients were waiting to start counselling after being assessed
• Average cost of a counselling was £44.31 per session delivered
• Average contributions from clients was £12.07 per session