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Quarterly Performance Report - June 2010 Summary

Published: 22/10/2010

Performance Highlights for Q1 2010/11

• The number of counselling sessions delivered 738
• The net case load of clients being serviced increase by 12
• Waiting time for initial appointments was 47 days
• Average client satisfaction rating was 93%
• Waiting list at the end of the period was 43
• Average cost of service delivery reached £53.13 per session
• Average contributions from clients was £13.36 per session