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Quarterly Performance Report - December 2010 Summary

Published: 02/02/2011

Performance Highlights for Q3 2010/11

• The number of counselling sessions delivered 849
• The case load of clients being serviced remained the same as for Q2
• Waiting time for initial appointments was 38 days
• Average client satisfaction rating was 93%
• Waiting list at the end of the period was 27
• Average cost of service delivery reached £58.54 per session
• Average contributions from clients was £12.51 per session