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Quarterly Performance Report - December 2009

Published: 21/01/2010

• The number of counselling sessions delivered 771
• The net caseload of clients being serviced increase by 47
• Waiting time for initial appointments was 30 days
• Average client satisfaction rating was 95%
• The Waiting list at the end of the period was 38 showing a 49% reduction on Q2
• Average cost of service delivery reached £43.00 per session
• Average contributions from clients was £14.51 per session

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