Confidentiality and Privacy

We adhere to a strict privacy and confidentiality policy. 

All personal information disclosed to a counsellor at Nottingham Counselling Service is confidential.

As you’d expect, we offer a confidential setting where people are free to talk safely without fear of rejection, criticism, or blame.  All personal information disclosed to us will remain confidential within the organisation, (except in legal or very rare circumstances where the risk of imminent severe harm to yourself or others is present – even in these circumstances, information will usually only be disclosed with your full consent).

We hold limited factual information about our clients in our IT records to assist in our administration and statutory obligations. This does not compromise the confidentiality of any individual. All records whether in paper or electronic form are kept secure, at all times. 

Privacy – use of the Nottingham Counselling Service website

By using our website, you consent to the collection, use and transfer of your information under the terms of this privacy policy.

1. Information collected and how it is used

1.1. Nottingham Counselling Service (NCS) collects the following information about you and uses it in the following ways:
1.1.1. Information that you provide by filling in forms on the website. This information is used for the purposes described on the relevant form;
1.1.2. Information you provide when communicating with NCS. This information is used for replying to you and for any other purposes described or implicit from the context of that information;
1.1.3. Details of your visits to the website including traffic data, location data, browser type and other communication data. This information is used for website administration and to analyse browsing actions and trends.
1.2. The information that we collect from you is stored in the United Kingdom.

2. Who has access to collected information

2.1. NCS has access to your information. For the purpose of the Data Protection Act 1998 (DPA), NCS is the data controller. Its registered office address is 32 Heathcoat Street, Nottingham, NG1 3AA and its registered number is Z7710573. NCS owns the information collected on the website.
2.2. NCS may use subcontractors to maintain and service the website. Where these subcontractors require access to your information, NCS seeks assurances that they comply with the DPA, that your information will be kept confidential, and that they will not use your information except to fulfil their obligations to NCS.
2.3. NCS may have to disclose your information to comply with any applicable law or valid legal process. This includes, but is not limited to:
2.3.1. requests by Government agencies;
2.3.2. where the disclosure is required by or under any enactment, rule of law or by the order of a court; and
2.3. Except as set out above, NCS will not disclose to anyone else the information collected about you on this website.

3. Cookies

3.1. The website use cookies to identify your computer when you are on the website. A cookie is a file sent by the website to your computer, and used by the website to identify you, to improve the site and to deliver a personalised service.
3.2. You may configure your browser to refuse or restrict the use of cookies. For example, in Internet Explorer, go to Tools > Internet Options. Please note that the website depends on cookies for proper functionality and you will not be able to use the website properly if your browser is configured not to allow cookies. In particular, if you refuse or restrict the use of cookies, you may be unable to access certain parts of the website.

4. Information and password security

4.1. The information that NCS collects about you is stored on secure servers.
4.2. NCS uses certain procedures and security features to try to prevent unauthorised access.
4.3. Sending information on the internet is not completely secure and NCS cannot guarantee the security of the information transmitted to the website. Any transmission is at your own risk.

5. Choice – receiving marketing information

5.1. You can choose to receive promotional and marketing emails from NCS. You can do this by subscribing to the online services available to users or by emailing .
5.2. If you have chosen to receive such emails, you can choose not to receive future emails by unsubscribing through the online services available to users or by emailing .

6. Third party websites
6.1. The website contains links to other sites. NCS is not responsible for the privacy practices of such websites.

7. Changes to the privacy policy
7.1. NCS occasionally changes this privacy policy. You should therefore review the policy regularly to ensure you are aware of any changes made.

Contact Us
Tel: 0115 950 1743
Fax: 0115 988 1611
E-mail Us

British Association for Counselling and Psychotherapy (BACP).  As well as following the BACP’s Ethical Framework for Good Practice, Nottingham Counselling Service has been identified as providing ‘a high standard of counselling/ psychotherapy’.

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